Order Processing:

We strive to process all orders within 1-3 business days. However, order processing times may vary due to factors such as delayed payments, incomplete address details, or increased demand during peak seasons. Should any issues arise that might delay your order, we will contact you via email to confirm details and ensure timely delivery.

Shipping Time:

We typically deliver within 3-5 business days across Ontario. Please note that shipping times can be affected by external factors beyond our control, including:

• Adverse weather conditions
• High volume during holiday seasons
• Carrier errors

While these are outside our influence, we commit to keeping you updated with the latest information regarding your shipment.

Taxes:

Customers are responsible for any applicable taxes or duties levied on their purchases. These are not included in the purchase price and may be charged upon receipt depending on your local regulations.

Order Cancellation:

Should you need to cancel an order, please contact us immediately. While we aim to accommodate cancellation requests, we cannot guarantee cancellation once an order has been processed and sent to our shipping partner. If the order has already been processed or shipped, it will be necessary for you to proceed with a return upon receipt.

Limitation of Liability:

mfresh groceries is not liable for delays or failures in performance resulting from acts beyond our reasonable control. Such acts may include, but are not limited to, strikes, disturbances, material shortages, supply chain disruptions, natural disasters, or any other circumstances.